Customer experiences have a significant impact on factors that directly affect business and ultimately revenue. They influence peoples purchasing decisions, customer loyalty, and brand perception. This is likely why nearly half of organizations today are planning to make customer experiences a top priority.
This course will delivers the knowledge on providing world class customer service to both external and internal customers (within your organisation), and is a fantastic tool to aid you in implementing a leading customer service culture within your company.
This course is approved by the following organisation: CPD and is the equivalent of 3 CPD units.
Customer Service Course Overview:
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This Customer Service E-Learning course will start by clarifying what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more
Online Customer Service Course Target Audience
This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Customer Service E-Learning Advantages
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.
Duration of the course
Customer Service Course Modules
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Non-verbal Communication and Body Language
Dealing with Customer Complaints